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Air Mauritius

2,786 reviews
Headquarters: Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius
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3.52,786 reviews
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About Air Mauritius
Headquarters: Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius

Airline Summary

Air Mauritius (MK) is the flag carrier of the country of Mauritius and the fourth-largest airline in sub-Saharan Africa. Its primary hub is located at Sir Seewoosagur Ramgoolam International Airport (MRU), just outside the capital city of Port Louis. The airline offers non-stop flights to Australia, China, France, Hong Kong, India, Kenya, Madagascar, Malaysia, Réunion, Singapore, South Africa and the United Kingdom. The airline also has codeshare agreements with Air France, Emirates, Malaysia Airlines, South African Airways and Virgin Australia Airlines. Its fleet includes aircraft with a variety of one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations.
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2786Reviews
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stephen lyth wrote a review Yesterday
Liverpool, United Kingdom238 contributions151 helpful votes
London - Perth
International
Quite simply the worst airline we have ever had the misfortune to use and we only did because of Trailfinders, which says a lot for them as well. Unless you live in London and are retired and it doesn’t matter when you get to your destination or home, this airline isn’t for you. They simply do not have enough aircraft to cover their routes and they will just cancel your flight at a moments notice. You will not get an apology, nor will you be offered an alternative carrier and you will not get a refund. Air Mauritius cancelled our onward flight from Mauritius to Australia on three occasions, we then also got caught in a cyclone, something we shouldn’t have been involved with. We lost our three days in Perth and out connecting flight to New Zealand. We then had to make alternative arrangements with Emirates to fly us back to Dubai and then on to Auckland because they could not tell us when they would be resuming flights to Perth. They’ve cost us thousands of pounds and ruined our holiday of a lifetime. Their reputation within the travel industry is very, very, poor and yet Trailfinders still recommended them, so do not get talked into using them by any Agent. We got no apology and we were told we were not entitled to a refund because we had chosen another carrier, what were we supposed to do with no alternative option proposed by them, We lost our money with the connecting flight to New Zealand too. They are quite simply a joke of an airline, do not fly with them outside of the parameters suggested. They will disappoint you, unfortunately we also had to fly with them back to Gatwick, everything looked to be on time but we just knew they would do something and they duly did, they delayed us 8 hours, which meant us leaving our hotel at 02.55am for the Airport. A bunch of jokers, ran by the Mauritian government. Lovely Island, beautiful people, abysmal airline.…
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maya M wrote a review 15 Mar
1 contribution
Mahebourg - London
International
Nobody replies to mail sent on mkloyal Thats really unprofessional!!! I sent mail twice to querry about my miles but it really make me feel that mk dont want people to choose them
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Date of travel: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Barbara C wrote a review 14 Mar
1 contribution
Perth - Mahebourg
International
Still waiting on my fuel tax monies but I've been waiting since Dec 2023 and even with follow up emails and again today trying to get my money back after cancelling my ticket, still can't get my A$220 ,,,,, very frustrating 😑 😒
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarah Clarke wrote a review 14 Mar
5 contributions5 helpful votes
London - Mahebourg
International
Excellent service. Leg room standard. Cabin crew very helpful. Nice touches with blankets and flight bag masks and ear plugs. The smoothest landing and take off kept Informed throughout flight of weather conditions and landing time. All round a very pleasant experience
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kaetu wrote a review 13 Mar
72 contributions14 helpful votes
+1
London - Mahebourg
International
Good direct flight. Modern planes. Very clean . Seating was good but did pay for extended legroom seats. Main meal was fine but breakfast very poor.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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stephen lyth wrote a tip Yesterday
"Don’t fly with them, even if it’s free "
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Barbara C wrote a tip 14 Mar
"Don't bother if you change your mind, the Air Mauritius contact number is real hard to get onto and I've now been waiting over 60 minutes grrrrr"
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Kaetu wrote a tip 13 Mar
"Good flight times also Direct flight"
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Bobby D wrote a tip 7 Mar
"is the best airline to book and to travel with when you are going to Mauritius even at the imigration they are very welcoming and the crew"
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Passenger811700 wrote a tip 3 Mar
"Book another airline "
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