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American Airlines

78,580 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.078,580 reviews
Travellers' Choice 2019 Winner
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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78580Reviews
7812Photos
100Tips

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Nick M wrote a review Yesterday
1 contribution
Charlotte - Las Vegas
Domestic
Tracy and Alhandro( may be incorrect spelling). Great customer service. Under pressure with booked/over booked flight solving issues with smile...ask AI to replace them...impossible. love...keep up the good work!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Franca S wrote a review Yesterday
1 contribution
Miami - Las Vegas
Domestic
I wait more then two hours for my flight to vegas. And I also lost my first nite in Vegas. They always said maintenance. Not happy at all. This will be my last flight with American Airlines. Now another delay. This is crazy Not fun
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David S wrote a review Yesterday
1 contribution
Baltimore - Charlotte
Domestic
This is only my 2nd time flying AA. This experience was horrible. The machines to get your luggage tags kept going down. There was only 4 to 5 machine working, but sometimes they went down after the person using it finished. To top it off once we got to the actual check in person she was very rude. She was barking orders at everyone. When my family was ready she told us to get your boarding passes and ID's. My daughter was getting her ID out of her wallet when she barked again. If you are not ready move to the side. Almost like we were not waiting in line before. She had an attitude the entire time. We all are traveling together but she was upset that she had my boarding pass but my daughter's bag. I mean if I was wrong all you had to do was tell me you needed the correct bag with the correct ticket. She was rude again and mentioned how others were waiting. Now I am mad and told her we are waiting too and once she get my bags we will be out of her way. I gave her all of our IDs & boarding passes all at once. Now I am frustrated about waiting for a machine that didn't work and mad because I was treated as if this flight wasn't paid for by me. I will stick with United & Delta. The cheaper fare for this trip wasn't worth it. Horrible…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amelia wrote a review 17 Mar
United States1 contribution
Dubai - Kahramanmaras
International
I was very happy with the Flydubai menu; it had both vegetarian and non-vegetarian options which I preferred. Check in was easy and cabin crew were quite helpful with service. The legroom was quite good. The toilets were really clean and tidy and the flight was generally pleasant.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Josie W wrote a review 17 Mar
1 contribution
Dallas - Albuquerque
Domestic
Horrible experience. Employees are rude.. flights constantly delayed . Very rude employees. Southwest Airlines definitely is a better option.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Josie W wrote a tip 17 Mar
"Better customer service. Employees are rude and unhappy. They are not honest! "
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Jenine M wrote a tip 17 Mar
"So not use AA it was the worst experience ever for my first time flying with AA"
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Yuri B wrote a tip 16 Mar
"Fly a different airline and don't fly with their affiliates either. "
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Eric E wrote a tip 16 Mar
"Best way to have the best flight with this airline is to just consider the money a donation, and don't ever show up and try to fly. "
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Bob B wrote a tip 15 Mar
"Don't expect a pleasant interaction with the Cabin Crew. Choose your meal within 5 seconds or be shouted at!"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: €28
2th checked bag: €37
3th checked bag: €138
4th checked bag: €184
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: €28
2th checked bag: €37
3th checked bag: €138
4th checked bag: €184
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: €28
2th checked bag: €37
3th checked bag: €138
4th checked bag: €184
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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