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KLM Royal Dutch Airlines

33,666 reviews
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP
Overview
4.033,666 reviews
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About KLM Royal Dutch Airlines

Airline Alliance

SkyTeam
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP

Airline Summary

The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.
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Hector M wrote a review Yesterday
1 contribution
Aruba - Amsterdam
International
I live in Aruba and yes I made a mistake with my booking. I called KLM to try to fix the mistake I made. I guess I am an idiot, thinking that KLM WOULD consider my case. I was shut down like an animal, they would not even give me a chance to discuss my situation. Rude and terribly insensitive. I tried different ways to contact KLM, but no success. I guess they took my money and ran. I will swim, drive or walk to the end of the earth not to fly KLM.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Patrícia D wrote a review Yesterday
2 contributions
Lisbon - Amsterdam
Europe
Its an absurd The prices of the tickets nowadays!! Only rich people can fly. Almost 350€ 2 ways Lisbon Amsterdam. I fly before for 80€. Now its this super high prices! Shame on you!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kelechi C wrote a review 17 Mar
Toronto, Canada1 contribution
Toronto - Amsterdam
International
First experience with KLM and never would fly them again. The flight has not taken off yet but I reject ever buying a ticket with them. Their staff are very condescending period. I am a quiet flyer, check in on time, board buckle and sleep. On the flight the first attendant I meant at the check was flat out condescending, ask me about a second passport with asking me if had a visa for my destination, which I had uploaded with my Canadian passport on KLM. The interaction went downhill from then, addressing me like I don’t understand English. My fault I thought I was being an Air France ticket. Never again.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yellow S wrote a review 17 Mar
1 contribution
Berlin - Houston
International
We had a terrible experience with KLM. I bought round trip tickets for me and my son who is 15. I used miles for my ticket and paid cash for my son's. It was fine on the way to Berlin but coming back. Berlin airport had strike with security stuff and our flight got cancelled. That's when the problem started. They put us on different flight the next morning. I thought that can't be, I need to stay with son whois still underage. I tried to call the airline about 4 times to explain the issue. The agent refused to do it. Their explanation was the plane was full. You can't switch ticket especially you purchased with miles. But you can buy a ticket. Then there is seat. How absurd that answer was. Why would I pay $2500 ticket when I already have a ticket. So because you purchased with mile, they will treat you badly. In their mind that you cheated on your ticket and you should suffer. In the end, Me and my son separated it. I just didn't have the money. My son's trip was ok but I almost missed my connecting flight at Frankfurt airport. I had one hour time and I had to go through 3 security check point and there were huge crowd, I had to beg everyone to let me go ahead and I was running the whole time I almost had a heart attack. The whole situation was all because I bought a ticket with miles( actually I paid three hundred on fees). I feel with this airline, if you do everything right, then you are ok. But one little thing off, you will go through hell. The agents who answered the phone, They had strong accent and it was very hard to understand.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JRBAlberta wrote a review 16 Mar
alberta7 contributions5 helpful votes
Amsterdam - Calgary
International
I paid close to $90 for my seat which KLM website states is 'comfort' seats. My seat and tray were both broken. I needed to use my knees to keep the tray up so the food and drink would not slide onto me. I could not lean back into my chair as it would not stay in an upright position. Airline staff said that was 'too bad' my chair and tray were broken. I requested a refund from KLM when I got home and that request was denied. Crappy airline! Fly with another carrier!…
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hector M wrote a tip Yesterday
"I advise you to be careful when you book flights. I suggest that you stay away from klm"
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Yellow S wrote a tip 17 Mar
"Stay away from this airline if you want to use miles. They hate cheap. You pay with cash, they will treat you nice. They also cancel flights"
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JRBAlberta wrote a tip 16 Mar
"Save your money and fly with another airline carrier. "
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danielsM6046FW wrote a tip 15 Mar
"Hopefully you will never be accused of doing something that you did not do...."
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Dramaqueen50 wrote a tip 13 Mar
"Don’t fly with this airline "
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