At the end of December, we went there to see Christmas Carol and it was an awesome play, so we even thought of buying a season ticket to visit the Theater more often. But the second time we went there to see a musical was a complete mess. The play was on 5th January during the Christmas holidays and for us, it was the return day from a short vacation using a train, but we wanted to go there despite we couldn't leave our usual (no trekking!) school backpacks elsewhere as there was no time to pass home. At the theater, we passed and asked gently in the wardrobe if it was possible to leave backpacks.
A note: we've visited dozens of theaters and never had to pay - neither for jackets nor for bags.
The answer was that we had to pay 2 euros for each item (1 jacket and 1 bag each, in total 4 pieces), so we refused, as it's AN OPTIONAL SERVICE.
But a lady from the wardrobe started to insist and promised to create us problems.
In the hall, our places were on the edge of a line with plenty of space (look at the photo - backpacks are not even visible!) and all the passages were free. But that lady ran around the Theater hoping to find us and made us pay. She asked other personnel to do the same and in the end, we had an unpleasant talk with the "director" - who was really disrespectful and rude, she started to scream and when we told her that we were unhappy with the treatment and we probably won't visit this theater anymore, her words were "I don't care about you at all, you should pay what the lady asks".
At the end of the story:
- a few people with spoiled mood
- the theater gained 8 euros in wardrobe and lost 2 year-season tickets
- all the people kept bags in the hall - only we weren't allowed that
Not the best way to attract families to see plays, is it?
Another attached photo with rules of the wardrobe - nothing's written about backpacks.