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Sercotel Gran Hotel Conde Duque

Plaza Conde del Valle de Suchil 5, 28015 Madrid Spain
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Traveller (380)
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Panoramas (13)
Room & Suite (273)
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About

#167 of 467 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
A First Class boutique hotel with 143 rooms situated in a quiet gardened square in the center of Madrid. Close to main places such us Gran Via, Plaza de Espana, Plaza Colon and Paseo de la Castellana among others. Totally renovated, the hotel keeps in all places a high level of maintenance. Very well comunicated, uderground at 200mts. You can enjoy all the services, they also accept pets (dogs and cats) of up to 5kg for 25 €/day (10% VAT included)
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Gift shop
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bidet
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Classic
Park View
Languages Spoken
English, French, Spanish, German

Location

Plaza Conde del Valle de Suchil 5, 28015 Madrid Spain
Name/address in local language
Sercotel Gran Hotel Conde Duque
1,324Review25Q+A33Room tips

Reviews
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Meritxell C wrote a review 6 Mar
Barcelona, Spain32 contributions13 helpful votes
I ve been here several times. I ve usually recommended this hotel: situation, tranquility. This time I had a bad experience. We were given a rather small room, compared to other times, but we didn't say anything about. The air conditioning, in this case the heat, wasn’t working well. We realise this in the evening when we came back. We called the reception and they told us to turn it up as high as possible. It didn't work properly. The room wasnt warm enough. As it was late we didn’t complain. The next day as we spent two hours in the room we noticed it was freezing. So the receptionist went upstairs, but nothing could be done. Finally we were offered a change of room. We accepted in spite of the inconvenience, so as not to spend another night with a low temperature. It was 21:00 and we had to have dinner. The new room, the air was working, but the room had been sprayed with an air freshener, it smelled of smoke. We left the room to air out while we had dinner and when we returned it still smelled of smoke. When the cleaning staff detects that someone has smoked in the room, instead of spraying air freshener they should report it and take appropriate action. We spent two very uncomfortable nights.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dirección Hotel Conde Duque, General Manager at Sercotel Gran Hotel Conde Duque
Responded 5 days ago
Dear Madawei , We would like to thank you for taking the time to share your experience at our hotel. We are sorry for the incident that occurred on your arrival, as you say, even when checking our facilities there may be machine failures, that is why our colleagues wanted to give you an immediate and comfortable solution which was to change you to a room where you could have heating and comfort. When we detect that a client smokes we inform him of the whole procedure, but as you know smoke free spaces are a law that all smokers and non-smokers know. We do an ozone treatment in the rooms that we detect and a deep cleaning of curtains and walls, so we are sorry that you had to appreciate the smell. We would have liked to have known this fact during your stay because we could have given you a solution and above all apologise in person, which we have not been able to do so far. As you know these things are out of our hands, so we invite you to come back to our Hotel, and know as other guests have already done the tranquility and comfort of staying at El Gran Hotel Conde Duque. Yours sincerely, Guest Experience Sercotel Gran Hotel Conde Duque Translated with DeepL.com (free version)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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worldtraveller1976 wrote a review Feb 2024
Las Palmas de Gran Canaria, Spain34 contributions39 helpful votes
the hotel is clean and bed is comfortable other than that, I would not recommend it it is old & receptionists were not very nice there was no kettle in the room nor water - I don't think it deserves 4 stars at all and worse part, it is very noisy - you can hear everythig from the next rooms
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: I would choose a different hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dirección Hotel Conde Duque, General Manager at Sercotel Gran Hotel Conde Duque
Responded 8 Feb 2024
Dear worldtraveller1976, Thank you so much for sharing your experience at Conde Duque Hotel. Our apologies for the inconveniences you have had in your stay. Please know that we take all feedback and will be addressing your concerns with our team to ensure that we improve our services and provide a more enjoyable experience for our guests in the future. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We hope that you will give us another opportunity in the future, as we always make sure that your stay in Madrid will be something never seen before. We look forward to welcoming you back very soon. Sincerely, Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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michellerR6668 wrote a review Nov 2023
Placerville, California87 contributions61 helpful votes
Hotel is in a good location. Can get a bit noisy since across the street from park and only negative was barking dogs at night and the garbage people came to collect in front at midnight. Also elevators a bit odd since you push button and have to run to the other elevator if dings since the two elevators are feet from each other but hotel nice and service good
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fernando Olivares, General Manager at Sercotel Gran Hotel Conde Duque
Responded 22 Nov 2023
Dear Michelle, Greetings from Conde Duque Hotel. We are thrilled to hear that you appreciated our good and calm location because we are in a neighboorhood with a park,with easy access to public transportation, shopping, and various dining options. We hope to be able to welcoming you back at your home away from home in Madrid. Sincerely, Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Khaled C wrote a review Oct 2023
Reus, Spain7 contributions1 helpful vote
Good service Quiet street but good located with easy access and good offer of restaurants and bars Rooms are confortable and clean. No noise from the outside or from the other rooms. I missed a coffee machine in the room
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fernando Olivares, General Manager at Sercotel Gran Hotel Conde Duque
Responded 11 Oct 2023
Dear Khaled, Thank you so much for sharing your experience at Conde Duque Hotel, your comments help us to improve our services day by day. We are happy to know that you enjoyed our good location and easy access, our comfortable rooms and cleaning . We hope to be able to welcoming you back at your home away from home in Madrid. Sincerely, Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jenny l wrote a review Sept 2023
4 contributions
Hotel is lovely, very clean, & staff was friendly. Has a good breakfast & great water pressure in the shower. Bartender was really nice & we really enjoyed spending a little time at the bar chatting with him. Location was good. Plenty of food/drink places within walking distance & within just a couple of miles from major sight seeing spots. only negative here is the rooms are hot... almost like they lock the thermostats or something. we traveled with family and had 3 rooms on 3 different floors - and they all felt hot. Also, it is VERY LOUD. the walls must be paper thin and the doors made of lead! you will hear every single door open/close. specially in the morning around breakfast time & housekeeping. Makes it hard to sleep in a little later. same with footsteps overhead. Outside of those 2 things, we really had no complaints.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fernando Olivares, General Manager at Sercotel Gran Hotel Conde Duque
Responded 18 Sept 2023
Dear Adventurer664168, Thank you so much for sharing your experience at Conde Duque Hotel. Your comments help us to improve our services day by day. We are happy to know that you enjoyed our location and facilities. It's great to know that our fantastic breakfast and courteous staff made a positive impact on your stay. We hope to be able to welcoming you back at your home away from home in Madrid. Sincerily, Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kerianne W wrote a review Aug 2023
1 contribution
I could not fault this hotel! It really did exceed my expectations. The staff on Reception were very helpful and happy to assist. There were many options for breakfast - fresh fruit, cereals, yoghurts, cheese, sliced meat etc. The bed was comfortable and I loved how the bedroom had black out curtains too! I slept soundly. The cleanliness of both the hotel and room was immaculate. On the whole, a very pleasant experience had at this hotel.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fernando Olivares, General Manager at Sercotel Gran Hotel Conde Duque
Responded 17 Oct 2023
Dear Kerianne,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yung L wrote a review Aug 2023
1 contribution
We had just experienced a Madrid’s “tourist attraction”: pick-pocketing, and it was right inside this 4-star hotel lobby! My wife and I arrived at the hotel on August 8, 2023, to join a 13-day guided tour of Spain, Portugal, and Morocco. Since it was still early to have a room, my wife put her small bag on a sofa in the lobby and went to the bathroom. I sat on the opposite sofa to watch the bag. Someone tapped on my shoulder to indicate my luggage had tipped over. I turned around to erect the luggage, and when I turned back, my wife’s bag was gone. The staff checked the security video, said it only showed my wife and me. Upon our insistence, they finally admitted there were two other persons, one diverted my attention, and the other snatched the bag. My wife’s bag contained passport, driver’s license, two credit cards, iPhone, iPad, large sum of cash, some jewels, etc. We rushed to the US Embassy for an emergency passport, cancelled the credit cards, and went to the police to file a report. We were so upset that we wanted to return to the US immediately, but decided to go with the tour, and while on the tour, had to contact many US agencies for fraud and identity theft prevention. We’re now back in the US, and have to deal with all the aftermath (new passport, driver’s license, credit cards, travel insurance claim, etc.) associated with this snafu! It’s just outright absurd that the hotel’s lack of security allows non-guests to freely roaming the small lobby to steal stuff without catching the attention of the hotel staff. Madrid, especially the hotel, will forever be a very horrible experience for both of us.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fernando Olivares, General Manager at Sercotel Gran Hotel Conde Duque
Responded 30 Aug 2023
Dear Yung, Thank you very much for your rating and comment on behalf of the whole team. Your opinion is very important to us, as it always helps us to improve and offer an experience based on service excellence. We are sorry to know this upset incident, comment that the whole team of Conde Duque Hotel is always at the disposal of all our guests to offer solutions. We regret the incident that you had to live through upon your arrival in Madrid. We understand the situation of uncertainty that you have had to live, but our reception team and even the Manager immediately made available. We advised you to act quickly so we booked for a cab so that they could go to the US embassy and the nearest police station to file a complaint and that they could see the cameras of our hotel. We asked you to notified to your bank and cancel your cards, to avoid possible scam. As you said, you having arrived so early, we did not have your room, so we offered to store your luggage, but you declined our offer. You were opening your luggage in the lobby, so the guide and our receptionist advised you to put your luggage away or avoid opening your belongings in the lobby because it can be attractive to pickpockets. We know and regret that your trip started of this way, but we always try to make sure that our clients are keep an eye about their belongings because, although it happens very rarely, this type of event can unfortunately occur. We hope you give us another opportunity in the very near future, I'm sure we can change your opinion. Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rochelle R wrote a review Aug 2023
1 contribution
The staff were great the breakfast was fantastic loved everything and awesome location Clean room Very helpful and useful information provided when we checked in Overall a great experience loved it
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fernando Olivares, General Manager at Sercotel Gran Hotel Conde Duque
Responded 17 Oct 2023
Dear Rocheller, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Luca wrote a review Aug 2023
6 contributions1 helpful vote
Having been our first holiday in Madrid, this was our first hotel. Situated in a beautiful area, it was quiet around the hotel all of the time. Easy access to and from the central areas and close walking distance to everything. Myself and my partner ventured out each night walking from here and getting Ubers back - but we did walk back on our final night. The hotel is easy access to get to/from. It's a shame that there isn't a bar that operates during the day for when we stayed as sometimes we came back from the blistering heat during the day to refresh and it would have been nice to have popped down for a drink before heading back out again - I think a trick is being missed here. I honestly want to thank the female manager or main host etc as she was WONDERFUL and I hope this review finds her. She was so nice, so accommodating, friendly and gave information provided. Our room was clean - although we didn't have fresh water each day which was a shame. Wonderful bathroom, nice space. The downsides: -Beds were a little hard but plenty of space and a nice size. Just a shame they weren't as comfy. -The inside of the hotel is very loud! We struggled to sleep most nights as there was a lot of noise from the other rooms and in the corridors. One morning there were works taking place, very early, which consisted on banging and drilling! These are the only two areas I felt let the hotel down and feel bad leaving these because the rest of the hotel was so nice as was that member of staff. I also feel a menu for the restaurant should be available in reception, left in each room and available within the area downstairs as we would have liked to have looked one night and did hear someone else make the same request too at one point. We had a really pleasant time here and if we were to come back to Madrid would consider staying because of the area, but would be turned off by the amount of noise we endured. I also want to say and have seen other reviews around breakfast and I am so glad. The staff were SO friendly and so welcoming, ensuring the restaurant was well maintained and stocked in the morning. Breakfast was a really pleasant experience and really enjoyable with a lot on offer for breakfast! A huge well done to them and a credit and again I hope this review finds all these staff mentioned as they were wonderful. A really nice hotel, just wish the rooms were soundproofed, comfier beds, a bar open in the day and menus available the only areas to improve but staff are a complete asset. A beautiful area, within fantastic walking distance, where you can have a beautiful walk into the plaza for dinner or going out in the evening, with a quick uber back or a nice walk, into a quiet area and a wonderful shower following the heat, to then wake up to a nice breakfast. We go across to Madrid and to be dropped off here was such a pleasant experience when we first arrived. Thank you again.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Wear ear plugs! Baggage can be held, so like ourselves our flight was in the evening and we had...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fernando Olivares, General Manager at Sercotel Gran Hotel Conde Duque
Responded 17 Oct 2023
Dear Anthony Luca, Greetings from Conde Duque Hotel. We are thrilled to hear that you appreciated the cleanning, our kindly staff and the facilities. It's great to know that you enjoy your stay and thanks for your words abour our manager. We are so happy to know that you enjoyed your stay with us and we really hope to be able to welcoming you back at your home away from home in Madrid. Sincerely, Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Catalina N wrote a review Jul 2023
Voluntari, Romania2 contributions
The cleaning staff stole a pair of Galaxy buds from my room and they never admitted that despite my numerous complaints at the reception. It's unacceptable to have such an attitude and say to your customers that every thing should be in the locker/safe. too bad, as the rest of the experience was rather good, especially with the staff from the breakfast.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: use the safe/locker for valuable stuff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
€105 - €183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran hotel madrid
LOCATION
SpainCommunity of MadridMadridArapiles / Chamberí
NUMBER OF ROOMS
143
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SERCOTEL GRAN HOTEL CONDE DUQUE - Now €123 (Was €̶1̶7̶1̶) - UPDATED 2024 Reviews & Price Comparison (Madrid, Spain) - Tripadvisor

Frequently Asked Questions about Sercotel Gran Hotel Conde Duque
Which popular attractions are close to Sercotel Gran Hotel Conde Duque?
Nearby attractions include Terror Stories Experiencity (0.4 km), Escape Khaos (0.3 km), and Malasana (0.3 km).
What are some of the property amenities at Sercotel Gran Hotel Conde Duque?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sercotel Gran Hotel Conde Duque?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sercotel Gran Hotel Conde Duque?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sercotel Gran Hotel Conde Duque?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Sercotel Gran Hotel Conde Duque?
Conveniently located restaurants include Peppe Fusco The Italian, La Musa Malasaña, and MAWEY Taco Bar - Olid.
Are there opportunities to exercise at Sercotel Gran Hotel Conde Duque?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Sercotel Gran Hotel Conde Duque?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sercotel Gran Hotel Conde Duque?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sercotel Gran Hotel Conde Duque offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sercotel Gran Hotel Conde Duque?
The staff speaks multiple languages, including English, Spanish, French, and German.