Where do I start, I travel a lot around the world due to my work, especially across Europe and I have stayed in every type of hotel & accommodation you could imagine. Ranging from basic convient bed & breakfast to high end luxury 5 star plus hotels. However My fiancée & I ended up staying at Hotel Berlino as part of a “secret getaway” present, so we had no choice on the accommodation as it was already part of the package & gift. We hadn’t been to Milan together, although I had been on a quick work trip where I stayed for one night and didn’t really visit any sights or do the general tourism trips. Hotel Berlino is way off the beat and track, in a neighbourhood which is quite run down, rubbish everywhere and graffiti on every other building, wall, shop and restaurant. It doesn’t look pretty at all. The hotel is average at best, very dated and basic rooms with no vibe, ambience or love. However we had lots planned and it was merely a place to leave our bags, sleep and wash. With that said, we found the staff to be dismissive, unfriendly and quite rude, bearing in mind they are in customer service roles and we the customers should be the most important factor in their jobs. This was not the case, anything we asked, for example directions, they almost couldn’t be bothered, it wasn’t a genuinely friendly or welcoming service. I haven’t experienced this in other hotels across most parts of the world. The place needs a refurb, it’s old, tired and dull and so are the staff at reception. Our first impressions of the hotel and Italy itself were in their hands and they really need to understand how important a warm friendly welcome is. I wouldn’t recommend this hotel to anyone and also Milan itself was terrible, people looked depressed, unhappy and came across as rude. It’s a dirty city lacking love and character. Whoever puts Milan in the same category as London, New York and Paris is way off, Milan doesn't compete in any way, shape or form, it just so underwhelming. Something else to note is that the walls in the hotel are thin as paper, you could hear anything and everything people were saying in other rooms literally every word, cough, laugh or movement, be ready for that because it really difficult to sleep with so much noise. The rooms however were cleaned everyday so thank you to the cleaning staff you done a great job and cleanliness was not an issue. So all in all, I wouldn’t visit Milan or Hotel Berlino again, However we LOVED our day trip to Lake Como (Varenna, Menaggio and Bellagio) it really is a gem and beautiful throughout, so scenic, romantic and the total opposite of Milan. My recommendation is to Skip Milan and go straight to Lake Como!! Sorry Milan, never again and from the other reviews I’m not the only one!!! …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.