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Casa Dann Carlton Hotel & Spa

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Traveller (270)
360
Panoramas (57)
Room & Suite (494)

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About

#60 of 314 hotels in Bogota
Location
Cleanliness
Service
Value
Located in one of the best districts from the city, just 5 minutes away from the beautiful 93rd St Park and different shopping centers such as Centro 93, Retiro, Atlantis Plaza and Centro Comercial Andino, where you can find exclusive stores, restaurants and banks. The hotel has 326 rooms and special capacity for events up to 2300 people in its 13 meeting rooms. Within the hotel you will find Elixia SPA, the perfect place where you can create your own experience that will renew your strength and your vital energy. Our restaurants Trattoria and Mediterranean are perfect combination of flavors, smells and experiences. The exclusive selection of spirits and martinis can also be enjoyed in our bar “Top 94”. The hotel has an exclusive executive floor, where you can find express check in and check out, private restaurant area, minibar, meeting rooms and personalized service.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Hot bath
Rooftop pool
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Rooftop bar
Banquet room
Meeting rooms
Couples massage
Facial treatments
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family
Residential Neighbourhood
Languages Spoken
English

Location

Calle 93b 19 44, Bogota 110221 Colombia
Name/address in local language
Casa Dann Carlton Hotel & Spa
1,178Review15Q+A73Room tips

Reviews
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Hannington N wrote a review Feb 2024
London, United Kingdom5 contributions9 helpful votes
Very nice hotel. Staff at reception are friendly . Very nice breakfast . Big rooms with nice shower . Nice gym . I think this was one of the best hotels i have been to in colombia. Only one issue we did not use the jacuzzi and pool because they were small and there were always people and a bit over crowded and most rooms do not have nice view but then it is nice inside all the same. Other than that perfect.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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CK wrote a review Feb 2024
London, United Kingdom7 contributions2 helpful votes
Ok location. Great variety and delicious breakfast. Professional and helpful staff. Great rooms and facilities. Loved the gym. The pool can be busy and jacuzzi is super busy but if you are lucky you can get some quiet days. Highly recommend this hotel. I would stay here again and again.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: The pool and jacuzzi can get busy as the hotel is big but the facilities are limited. Gym is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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World traveller wrote a review Nov 2023
The Netherlands18 contributions3 helpful votes
Amazing hotel with great rooms. Excellent restaurants on site and located in a safe area of Bogota. Great spa where I enjoyed two great massages. Very friendly personel who are willing to help with everything. In the USA or Europe the price per night for a hotel like this would be 5x easily.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Daria Cano wrote a review Oct 2023
Cali, Colombia1 contribution
Most of the staff are not so friendly (especially in the reception), they’re doing the job, but no smile, no “how are you”, “how was your stay”. Our room was very dark (even with all the lights on), the only small windows that we had, were in front of the inside building and there was some loud machine. We were staying at the hotel for 14 days (October 6 to October 20), around 5 days there was something wrong with the water and they were sending a letter every night that there is no hot water after 10pm and on top of that one night they cut off the water service. Even when we raise a complain the only solution was to send a cheese platter, that we didn’t wanted (we just wanted a warm shower and rest after work) no offer to change the room or use other facility with water service. In the last 3 days there was some very loud construction in the hotel (some jacuzzi installing) after 10am. Are you kidding?! making this noise when there is guests in the rooms. There was no way to rest or to work. Shower was weird. In the way that there was water all over the floor in the bathroom, because it fills very fast and water comes out everywhere. You need to make higher threshold.

And AC has a problem of cleaning maintenance, as I got sick when we turn it on in the night. But breakfast is really good, everyday we found great food, fresh fruits and delicious local options, there is genuine care for the details and excellent service, staff is friendly and take care of all needs. The same for the everyday cleaning is good!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't recommend to stay at this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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F S wrote a review Aug 2023
7 contributions1 helpful vote
Great Hotel and amenities, great service / politeness and food (variety and taste) and location. Great taxi service and security at main entrance. Pleasant atmosphere. No problem to be back to Bogota and stay there!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jorge Pinzon, Director General at Casa Dann Carlton Hotel & Spa
Responded 29 Aug 2023
Apreciado Huesped Recibimos con gran emoción sus comentarios. Para todo el equipo de Casa Dann Carlton es muy satisfactorio conocer su positiva experiencia, es un motivo de orgullo haber cumplido con sus expectativas. Esperamos recibirlo prontamente bien sea con su familia o compañeros de trabajo para que ellos también disfruten de una excelente atención. Cordialmente Andrea Garcia Lider de calidad y servicio al cliente.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Frankie C wrote a review Jun 2023
Yonkers, New York, United States16 contributions2 helpful votes
Nothing is close by so you'll need a ride to most places.You are unable to book couples massages.They only attend one person at a time.Jacuzzi was down so we were unable to experience that.The pool you must purchase a swim cap in order to use.We found that a bit ridiculous so we avoided it as well.Good for a few night stay that's about it.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: There are plenty of other places with better hotel amenities.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jorge Pinzon, Director General at Casa Dann Carlton Hotel & Spa
Responded 15 Jun 2023
Dear Guest We thank you for your time dedicated in allowing us to know how your experience was with us. It is a pleasure knowt that during your stay at Hotel Casa Dann Carlton you were able to notice well-kept facilities and a good overall satisfactory service, however, we would like to offer you our most sincere apologies for the weakness´ in our internal communication with the services in our spa ,the necessary and corrective measures have been taken in order to avoid this type of incident from occurring in the future. We home to have you in house once again to offer you a truly unforgettable experience. Andrea Garcia Lider de calidad y servicio al cliente.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gonzalo wrote a review Apr 2023
Pittston, Pennsylvania1 contribution
We have reservations for January 2024. Of all the places in Bogota, we couldn’t find another place that felt like home to us. So, we are going back! Not having to be calling cabs to take us around, because at the entrance you can find the service dedicated to the hotel guests, and you can make plans for other days, with people that you can trust. We’ll be calling Señor Granados to pick us at the airport.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jorge Pinzon, Director General at Casa Dann Carlton Hotel & Spa
Responded 8 May 2023
Buenas Tardes Apreciado Huesped. Muchas gracias por valorar nuestras instalaciones y servicios. Trabajamos día a día para ofrecerles siempre la mejor experiencia a todos nuestros huéspedes y visitantes. Esperamos recibirlo prontamente bien sea con su familia o compañeros de trabajo para que ellos también disfruten de una excelente atención. Cordialmente Andrea Garcia Lider de Calidad y servicio al cliente.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HARDIK VACHHARAJANI wrote a review Jan 2023
Ahmedabad, India53 contributions21 helpful votes
Well a perfect hotel for a solo or family traveler. Located in proximity to public transport, ample of taxis available and small stores are at a stone throw distance. The cleanliness, courteous staff and good food ! keep up the great work.
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Date of stay: September 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip: Please carry your own swim wear including the cap, to avoid additional costs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jorge Pinzon, Director General at Casa Dann Carlton Hotel & Spa
Responded 11 Jan 2023
Dear guest, we are pleased to know that you enjoyed your stay with us, and that you keep choosing us for your visits to Bogotá, we guarantee you will continue to receive an excellent service, so that your business trips are a total success. Andrea Garcia Quality and coustomer Service Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Markko T wrote a review Dec 2022
14 helpful votes
The hotel that probably wants to be premium hotel with its many restaurants, bars and spa. But there are many problems. In the restaurant it is difficult to get service in any other language than Spanish. They dont understand you. Even if you point out something it is as if they cant read until you show with your finger. They bring you wrong things. It is a total mess. Spa is a small pool, jacuzzi, sauna that is not hot enough and can not be called sauna, steam sauna that they call Turkish bath and that is not that. Two of the three elevators are not working properly. Buttons are not working in one and card reader in another. I have travelled 61 countries and stayed maybe close to a hundred hotells. I have never seen that someone comes in the morning to check if something was used from the minibar. Second day we hanged “do not diaturb” sign on the door. Rooms are clean and nice. Front desk works properly.
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Date of stay: December 2022Trip type: Travelled with friends
Room Tip: I would suggest to pick a hotel closer to the centre of the city if you are a tourist and go...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jorge Pinzon, Director General at Casa Dann Carlton Hotel & Spa
Responded 20 Dec 2022
Dear Guest: We appreciate that you have allowed us to learn about your experience at the hotel. We apologize for the inconvenience you had during your last stay, we will review our processes and adjust what is necessary, hoping to receive you soon, in order to offer an excellent service from your arrival to the end of your stay. Andrea Garcia Quality and coustomer Service Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sebas g wrote a review Dec 2022
San Francisco, California12 contributions21 helpful votes
While this hotel has several positive attributes (good pool/spa, decent breakfast, ample free parking and comfortable rooms), it has two critical flaws. Our group stayed in several rooms, and every room had stuff go missing. Not big expensive things, but face creams, toddler toys, clothing, etc. In retrospect this explains why the cleaning staff were so eager to enter our rooms when we initially asked for the rooms not to be cleaned. When we brought this up to management they simply ignored us. The second problem with this hotel is the ridiculously loud music played at ballrooms all night during weekend. The furniture was literarly vibrating at 2am. This occured on Friday, Saturday, and Sunday. This is completely unaxetable. There was a line of guests complaining at the front desk
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jorge Pinzon, Director General at Casa Dann Carlton Hotel & Spa
Responded 14 Dec 2022
Good afternoon, we really appreciate your comments, it would be helpful to us to get in contact with you in order to check this situation and take meassures about those inconvenients. Please let us know your phone number or send us an email to andrea.garcia@hotelesdann.com. Looking forward to hear from you. Andrea Garcia Quality and coustomer Service Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€72 - €91 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa dann carlton hotel and spa, casa dann carlton bogota
LOCATION
ColombiaBogotaChapinero
NUMBER OF ROOMS
326
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CASA DANN CARLTON HOTEL & SPA - UPDATED 2024 Reviews & Price Comparison (Bogota, Colombia) - Tripadvisor

Frequently Asked Questions about Casa Dann Carlton Hotel & Spa
Which popular attractions are close to Casa Dann Carlton Hotel & Spa?
Nearby attractions include Kart Way (0.4 km), Ktronix (0.3 km), and Grace Fine Boxes (0.4 km).
What are some of the property amenities at Casa Dann Carlton Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Casa Dann Carlton Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Casa Dann Carlton Hotel & Spa?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Casa Dann Carlton Hotel & Spa?
Conveniently located restaurants include Restaurante Los Galenos, Caffa Colombia, and India Gourmet.
Are there opportunities to exercise at Casa Dann Carlton Hotel & Spa?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Casa Dann Carlton Hotel & Spa have airport transportation?
Yes, Casa Dann Carlton Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casa Dann Carlton Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Casa Dann Carlton Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Casa Dann Carlton Hotel & Spa?
Many travellers enjoy visiting Worldwide Travel Services (6.2 km), Casa Hacienda el Limonar (3.8 km), and Gabotours (7.0 km).
Is Casa Dann Carlton Hotel & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.