Thank you for taking time to contact us on this matter. We would be happy to compensate for you unfavorable experience during your time with us. We do apologize. The beginning of the summer season is usually the tell tale time for air conditioner maintenance as we are unable to get a true testing on them until it reaches the higher 70's. Please contact me personally on Tuesday May 18 so that I can accommodate you. I would only ask in return , that our communication be documented here on trip advisory as we have already received review information on the incident. Thank you for staying with us at Lodge at the Falls. We look forward to hearing from you.
Barry Smith, Sales Manager