Hi. My name is Becky Allen. I own and manage the Riverside Lodge and Cabins. I was in the office on the morning in question and was actually the person who rented the room to a family who came to the office at 8:30 a.m. asking to stay another night. I am sorry you were disappointed with the way we take first come first serve customers. I just had no idea you wanted to stay two nights. I sincerely apologize.