The correct answer is, please call the hotel when you have all your luggage and you are ready to be picked up. The airport does not allow shuttles to enter the pick up zone unless someone has called for it. We cannot send the shuttle until you have all your luggage because shuttles cannot wait in the pick up zone. How long it takes, of course, depends on exactly where the shuttle is when you call and what it is doing, as well as traffic conditions, etc. Generally, if the shuttle is at the hotel when you call, it can pick you up within ten to fifteen minutes at most. We hope this information will be helpful!