Dear Xan, First of all, we would like to thank you for your recent stay at Finest Playa Mujeres to vacation and for taking the time to share this review with the TripAdvisor readers. We are very pleased to read that we were able to exceed your expectations due to the excellent service provided by our colleagues, the food & drinks quality encountered, entertainment with, and maintenance. At Finest Playa Mujeres, we are being fully aware that hygiene and cleanliness are aspects of major importance for our guest to make feel them comfortable in our hotel, and that’s why; Excellence Group is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from Excellence Group.