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Fly infested breakfast room and quiet pool – kuva: Phenicia Hotel, Hammamet

Valokuva kohteesta : Fly infested breakfast room and quiet pool

Kohteen Phenicia Hotel arvostelusta : Disappointing
6211
Fly infested breakfast room and quiet pool
 Nice little week away but would not return
Good holiday but hotel gone downhill!
The good, the bad and the ugly.
50/50
The main pool
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Muut tuoreet arvostelut

Mr & Mrs
maaliskuu 2020
Hassanaya kirjoitti arvostelun 10/2018
Leicester, Yhdistynyt kuningaskunta199 julkaisua80 kiitosta avusta
+1
Not a great start, bathroom sink very badly cracked and lever to raise the plug broken so water could not run away. Reception staff totally uninterested and not helpful. Had to speak to a manager to get room changed. Fluff and dust Undisturbed for full 2 weeks. Room and bathroom
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Vierailupäivä: lokakuu 2018
Vastaajana Sentido, Responsable relations clients, Phenicia Hotel
Vastattu 31.10.2018
Dear Hassanaya, Warm greetings from sunny Tunisia. Thank you for your comments and compliments, and for choosing to stay at our hotel. We do our very best at Sentido Phenicia to meet all our guests expectations, provide them a customer friendly service, and a very pleasant stay. We regret that we did not meet all of your expectations, and we are disappointed that your stay wasn't as enjoyable as we would have hoped. Thank you for your feedback, which is most important to us. It gives us a chance to make changes and improvements where it's necessary. Your feedback and suggestions have been forwarded our hotel management, who will be taking any action required, to ensure our guests only a pleasant stay. Thank you for your special mentions, which will be forwarded to those concerned. We sincerely regret your disappointment and hope you will give us the chance to satisfy your expectations, once again, sometime in the future. Best Regards, Sentido Phenicia Team
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