My family and I , loves Pietro's Gelato, and i'm almost sorry to don't leave 5 stars because a poor customer service received last evening in the shop in Northbridge. Unfortunately i don't know the name of the guy who served us , We ordered...a vanilla ice cream with chocolate topping for our son, without asking which chocolate topping do we want, he decided to put dark chocolate topping on. When my wife told him we wanted the milk chocolate topping, that's when he started with a bad attitude, and getting worst... He chuck a scoop of gelato on the cone without fixing it, as he passed the ice cream to my wife, the ice cream literally falling from the cone, when ask if he can fix it so it doesn't dripping before even eating, he clearly wasn't happy with that request, then my wife took a cup to try to catching the dripping gelato , he immediately snapped the cup from her hand & chuck the cup in the bin. My wife ask why he rather throw the cup in the bin than give it to us, he told us the company policy does not allow the customers to share the ice cream after buying... What I don't understand is why they have a company policy controlling how their customers eatting the ice cream or is this just an excuse for bad service? They could have offer the option to charge the cup and definitely avoid to snap it from our hands... Anyway our intended was to also buy a tubs to eat at home , and after the event we left unhappy and without Gelato... Sorry Pietro your Gelato is very yummy but the customer service is ...More