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Reviewed 7 July 2018

Room was clean
Friendly Staff
Lovely Breakfast selection of fresh fruits/foods
Chefs were very good at the hotel
The blonde lady with glasses in reception downstairs extremely nice and helpful. For this reason - I'd go back there and stay and hopefully get to meet her again!

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Cleanliness
    • Service
2  Thank 904Skilow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 June 2018 via mobile

Whilst on a business trip here in Grab canaria i was ecstatic when I found out I would be staying a further 3 nights in this beautiful and magical hotel.
I class this place as a 5star relaxation area.
Staff are super friendly and the rooms as extremely spacious with beautiful views!

Date of stay: February 2018
Trip type: Travelled on business
Thank 283luker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 June 2018

Looking for a two-night stay in Las Palmas to attend a concert, we chose the AC Hotel based on its location, keen pricing and good TripAdvisor reviews.

We arrived onto Gran Canaria using the Fred Olsen ferry from Tenerife then caught their free shuttle bus service to Las Palmas - which literally stopped at the door of the AC Hotel! Check-in was friendly & easy and no problem with our very early arrival, scoring an upgrade to a superior room with balcony.

The room was spacious and clean and the balcony had nice views across the port and town of Las Palmas. Being on close to the top floor, it was very quiet with a comfortable bed ensuring good rest here.

The location was just about perfect. The walk to the beach was just a few minutes and public buses (e.g. to visit the Old Town) were also really close by. The free airport shuttle bus did a fine job of dropping us at the airport when we left, a nice new Mercedes Benz minibus and we were the only passengers, so it was basically a private transfer for free, a nice inclusion.

The staff we encountered here were always friendly and helpful.

In terms of criticism, it was a shame there was no late bar/restaurant facility to utilize after we returned from our concert. In the room, the wi-fi reception was very patchy and unreliable, plus there was no desk from which to work - the only usable working space was the table, but then there was no power nearby to hook up to a computer/other chargers. Some chairs for the balcony would also have been handy to make the use of that nice space.

Overall, this was a perfect pick for us. A nice standard of accommodation in a perfect location, everything was so handy for our needs, and priced very well.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank RockDoctor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 May 2018 via mobile

Lovely hotel right in the center of the city. Good sized rooms with own balcony. Staff that I had dealings with were very welcoming and helpful. Pool on the 25th floor of the hotel with fantastic views of Las Palmas.

Date of stay: May 2018
Trip type: Travelled solo
2  Thank kevbear61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2018

We stayed for 1 night with a family of 4. We had to take 2 adjacent rooms. The hotel staff didn't think to connect them even though there were connecting doors between.
The hotel is not very fresh and the decoration makes a depressing impression. Due to the size it's visible from all Las Palmas and from the range of several kilometers :)
The main attraction: rooftop pool with a great view!

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Mikołaj P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EventSales, Guest Relations Manager at AC Hotel by Marriott Gran Canaria, responded to this reviewResponded 16 May 2018

Dear Mikolaj,

Thank you for your confidence in AC Hotels for your recent stay in Las Palmas.

Sorry for the inconveniences during your stay. We will share your comments with the appropriates departments to ensure that this was an isolated issue that is corrected moving forward.

We hope to have a new opportunity to better your experience with us.

Kind regards


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