False advertising. 3/5 pools were closed. Only 1 restaurant was included in the all inclusive when website made it seem like 5 restaurants were included. Alcoholic drinks barely had any alcohol, all juice and sugar so the bartenders could get more tips with more drinks. We had to try so hard during meals to get a glass of wine. Most waiters just ignore you or disappear. Beds are old and hard. My back still hurts. The wifi is so slow you can't do anything online. They want you to pay for wifi which we tried to do and it still barely works. The morning of our flight we arranged for them to pick up our bags and they never showed up so we dragged 2 big suitcases down 3 flights of stairs because there's no elevators and up 3 more flights of stairs to lobby building. Even the beach by the hotel is full of rocks, sea urchins and seaweed. You cannot swim in it without cutting up your foot. They do not follow the opening times for activities. We never got to do the water slides because it was always closed. Some days there was no activities at all and everything dies out around 6 pm.
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- Free parking
- Pool
- Visit hotel website