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ExtendedStay
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19 - 24 of 68 reviews
Reviewed 21 July 2017

I had no issues during check-in but the women on the desk was VERY rude with someone in the phone. The room had no air filter, two light bulbs stopped working (bathroom & hallway) and it was filthy under the bed.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Extended Stay
Thank Natalia M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd, responded to this reviewResponded 22 July 2017

Natalia, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017

Free WiFi? B.S. Free WiFi is garbage. Working WiFi is an extra $5 PER DAY.
Free Breakfast? B.S. "GrabNGo" breakfast. Granola bars, fruit & coffee.
Never booking here again. You shouldn't either. Better choices are available.

Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank K7966UXerics
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd, responded to this reviewResponded 14 July 2017

Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service.

Sincerely,
General Manager

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Reviewed 5 July 2017

If you need to stay for a night and don't need much sleep then you're ok. People must think its ok to throw trash on the floors inside and out and they claim most days they don't have anyone to clean it up

Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank brandonwS5321DT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd, responded to this reviewResponded 6 July 2017

Thank you for your feedback. We are sorry for the noise and cleanliness issues you had and the inconvenience they caused. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. We hope that you will stay with us again whenever you are in the area.

Sincerely,
General Manager

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Reviewed 24 June 2017

Execllect hotel. Great rooms, good for familygood wash and excessive area. Good parking lots of handicap parking. Good area for friends or guest to visit. Staff was very helpful and friendly they the staff gave or assisted in other areas

Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank James T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd, responded to this reviewResponded 26 June 2017

James, thank you for taking the time to post such a wonderful feedback about your stay at Extended Stay America - Raleigh - RTP - 4610 Miami Blvd. We are delighted to read how much you enjoyed your time with us and loved our service as well as the location of our hotel. We hope you are already planning another trip our way. Thanks again for your feedback!

Sincerely,
General Manager

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Reviewed 22 June 2017

My daughter and I needed a hotel room several nights a week during outpatient medical treatment in Durham. The hotel staff were always friendly and welcoming. Rooms are basic, but clean and functional, and so nice to have the kitchen facilities in the room. A great value and met our needs perfectly.

Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
1  Thank kzdis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd, responded to this reviewResponded 23 June 2017

Kathleen, thank you for choosing to stay at Extended Stay America - Raleigh - RTP - 4610 Miami Blvd. while under going the medical treatment. We are glad to read our service and facilities were up to your satisfaction and that you also found us to be of a great value. It was a pleasure to have you and your daughter as our guests, and we hope to see you both again soon.

Sincerely,
General Manager

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